IT Support Technician

Boston North Shore, US

To support our mission to educate, entertain and enrich the lives of our readers, putting books in their hands, wherever, however and whenever they choose, we need exceptional people!

The Quarto Group is seeking a Help Desk/Support Technician who will be responsible for daily resolution of end user support requests and setup, repair, and troubleshooting of end user computing systems and peripherals.This person is responsible for increasing the overall productivity of the users, and for ensuring utmost customer satisfaction in the users' day-to-day experience with any and all hardware and software. This is an outward facing position, and requires utmost professionalism, and efficiency.  A proactive demeanor with excellent problem-solving, communication, and interpersonal skills is desired.

The key responsibilities for this role are :

  • Directly resolve end user hardware and software issues
  • Communicate with users from acceptance to completion of tickets
  • Adhere to company IT policies
  • Reach out to senior IT staff for guidance on higher level issues
  • Setup and configure new systems following Quarto setup documentation
  • Troubleshoot and repair software and hardware issues
  • Install software
  • Keep operating systems, software, and drivers updated
  • Inventory new systems and manage excess systems and peripheals
  • Keep users appraised of status of tickets and system repairs
  • Advise manager and senior IT staff of end user policy violations
  • Offer suggestions to reduce recurring issues or improving end users computing experience
  • Keep users and IT passwords confidential

If you have the following skills & qualifications:

  • Bachelor's degree in computer-related field or 2-3 years of related experience
  • Experience supporting PCs and MACs in an Active Directory environment
  • Research and troubleshooting software and hardware issues
  • Network connectivity troubleshooting
  • Good communication and documentation skills
  • Resolution of malware/antivirus infections

...then we want to hear from you!

Please submit resume and cover letter by email to careersusa@quarto.com.

QuartoUS is an equal opportunity employer; M/F/D/V are encouraged to apply.

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